FAQS
PRODUCTS
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
- We offer various sizes to fit different body types.
- For specific measurements, please check our size chart on the product page.
- If you have further questions about sizing, feel free to ask.
- To ensure the longevity of your ZYNNI garments, follow the label care instructions.
- We recommend professional dry cleaning or hand washing. Please refer to the Product Care page for details on hand washing methods.
Yes, we are committed to ethical practices in our supply chain. We ensure responsible sourcing, fair trade, and ethical production by partnering with carefully selected collaborators who uphold these standards.
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
ORDERS
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order on our Order Tracking page.
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but changes may not be possible once the order is processed.
You can reach our customer service team via email at support@zynni.us. Our business hours are Monday to Friday, 9 AM - 6 PM (EST).
To apply a promo code, enter it in the designated field at checkout, and the discount will be applied to your order total.
- If an item is out of stock, sign up for notifications to be notified when it’s available again.
- or contact our customer service team for more information.
Yes, we offer a Reward program where you can earn points on purchases and redeem them for discounts on future orders. Please visit our Reward Program page for more details.
- Once your order is placed, the shipping address typically cannot be changed.
- If you find an error, please contact us online or via email right away.
- We will do our best to update the address before fulfillment.
- You will receive an order confirmation email after successfully placing your order.
- If you don't receive it, please contact our customer service team via email for assistance.
- Please take photos of the item you received.
- Contact us promptly.
- We will notify the shipping company to arrange the return and cover the shipping costs.
- Please check for an email from us regarding the unavailability of your ordered item(s).
- If you received such an email, we will refund the corresponding amount using the same payment method.
- If you did not receive the email, please take photos of the received package.
- Send the photos along with your Order Number to our Customer Service team.
- We will check and respond as soon as possible.
PAYMENT & SECURITY
We accept various payment methods including Visa, MasterCard, American Express, and Apple Pay.
In most cases, payment is processed right after the purchase is completed.
Please note that no extra taxes and duties will be charged to your purchase orders.
- We implement technical and organizational measures to address risks related to your data, such as loss, alteration, or unauthorized access.
- You are empowered to exercise your rights regarding your data.
- Our service providers are required to implement similar measures through contracts.
- Please note that any transmission of your data over the internet is at your own risk.
- We can only protect your data while we hold it.
RETURN & REFUND
We accept returns within 15 days of purchase. Items must be unworn, unwashed, and in their original condition with tags attached. For more details, please visit our Return Policy page.
- If the return is due to the consumer, they are responsible for shipping fees based on the chosen carrier.
- If the return is due to our error (damaged or incorrect items), we will cover the shipping fees.
For accepted returns, we’ll send you a return shipping label and instructions. Please note the following:
- Items returned without prior authorization will not be accepted.
- Do not send items to the sender's address on your package, as it is not the return address.
- Except for defective or incorrect orders, you are responsible for all return expenses.
- Please note that, except for returns to U.S. domestic addresses, all return packages from other countries are sent back to China, which may incur duties and taxes.
- You can arrange return shipping yourself or request a shipping label from us. If you choose the latter, FedEx will charge a shipping label fee based on your location and package size. This cost will be deducted from your refund.
Estimated shipping label fees:
- Hong Kong SAR, China, Macao SAR, China, Taiwan, China: $10
- Singapore, Malaysia, Vietnam: $15
- United States, Canada, United Kingdom, France, Australia: $25
- Other countries or regions: $25
- We will respond to your order requests within 2 business days.
- If you don't receive a reply, please check your email trash or spam folder first.
- If you still haven't received a response, you can contact us via WhatsApp or online chat.
We’ll notify you upon receiving and inspecting your return regarding approval. If approved, you will be refunded on your original payment method within 10 business days. Note that processing time may vary by your bank or credit card company.