Shipping & Delivery

we offer free shipping to selected countries & regions, Please check here to confirm eligibility.
How long does processing take?

Processing time is 1–3 business days.
When will my order arrive?

Delivery typically takes 2–7 business days, depending on your destination.
Do you ship on weekends or holidays?

Orders placed on Fridays, weekends, or public holidays may require extra processing time.
Will I receive tracking information?

Yes, once your order ships, you will receive a confirmation email with tracking details.
Which countries and regions are eligible for free shipping?

We offer free shipping to selected countries and regions.
You can view the full list on our Free Shipping Regions page, and final eligibility will be shown at checkout based on your shipping address.

Order Cancellation
Can I modify my order after placing it?

Once an order is confirmed, changes to the product, size, color, or quantity cannot be made.
Can I cancel my order after placing it?

Yes, you may cancel your order before it is shipped by emailing us at support@zynni.us as soon as possible. Once the order has been shipped, cancellations are no longer possible.
What if my order has already shipped?

If your order has already been shipped, it cannot be cancelled. You may follow our Return & Refund Policy after receiving the package.
What happens if I refuse the package at delivery?

If a package is refused upon delivery, the customer will be responsible for all related return shipping fees, duties, and taxes.

Return, Refund & Exchange
How long do I have to return an item?

We accept returns within 14 days of delivery.
Who is responsible for return shipping costs?

eturn shipping costs are the customer’s responsibility.
Where should I return my order?

- U.S. customers may return to our U.S. designated return address.
- International customers may return to either our U.S. address or our China facility.
What are the conditions for a valid return?

Items must be:
- Unworn
- Unwashed
- With original tags attached

*For hygiene reasons, lingerie, underwear, and sealed products without protective labels are non-returnable.
How long does it take to receive my refund?

Refunds are issued within 5–10 business days after the returned item is received and inspected.
Do you offer exchanges?

At this time, we do not offer direct exchanges.
If you need a different size or item, please place a new order and return the original one for a refund.
When is a replacement available?

Items will only be replaced if they arrive defective or damaged.
What should I do if my item arrives damaged or faulty?

Please contact us at support@zynni.us and include:
• Your order number
• Clear photos or videos of the issue

We will arrange a replacement, return, or refund based on your situation and assist you as quickly as possible.