Our Approach
How does ZYNNI operate?
ZYNNI owns and manages our own dedicated factory, allowing us to maintain full control over every step — from design to production.
Our factory specializes in high-end cashmere and premium natural yarns, ensuring that each piece is crafted with expertise, consistency, and the highest level of quality.
This independent structure gives us both precision and flexibility, and allows us to uphold the standards that define our brand.
Our Direct-to-You Approach
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
ZYNNI transitioned from an offline, high-end boutique model to a direct-to-consumer online platform.
This approach allows us to share our designs directly with you—without traditional retail layers—creating a more transparent, streamlined, and personal experience from beginning to end.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.