Refund Process

1. Inspection and Approval: We will notify you once we have received and inspected your return to confirm whether the refund has been approved.

2. Processing Timeline: If approved, please allow up to 10 business days for your refund to be processed and credited back to your original form of payment.

3. Bank Processing: Please note that it may take additional time for your bank or credit card company to post the refund to your account.

*Please note that only regular-priced items are eligible for a refund; unfortunately, sale items are not refundable. 

 

Misdelivery and Defective Product Refunds

If you receive a product that is misdelivered or defective, we will refund all payments made, including delivery costs.

Late or Missing Refunds

If you haven’t received your refund within a reasonable timeframe, please follow these steps:

1. Review Your Bank Account: Check your bank account carefully.

2. Contact Your Credit Card Company: Refunds may take some time to be officially posted.

3. Reach Out to Your Bank: There is often a processing time before a refund appears in your account.

If you have completed all these steps and still have not received your refund, please contact us at contact@zynni.us 

 NOTE-  Due to current circumstances, we are unable to provide estimates for shipping label fees for orders from Saudi Arabia, the United Arab Emirates, and other Middle Eastern countries/regions. Therefore, we regret to inform customers in these areas that you may need to arrange for shipping independently.