Shipping Policy
We ship all orders via FedEx Premium or DHL Express.
Processing Time
• 1–3 business days
Delivery Time
• 2–7 business days, depending on destination
Orders placed on Fridays, weekends, or public holidays may require additional processing time.
Once your order ships, you’ll receive a confirmation email with your tracking number and estimated delivery date.
Order Cancellation Policy
Order Modifications
Once an order is confirmed, the product, size, or quantity cannot be modified.
Order Cancellation
• You may cancel your order before it ships by emailing us at support@zynni.us.
• Once an order has been shipped, cancellations are no longer possible.
• You may return the package after receiving it (see Return Policy below).
Shipping Regions
We currently offer free shipping to selected regions, including the US, Canada, the UK, France, Germany, Italy, Spain, most EU areas, and parts of Asia such as Japan, South Korea, Hong Kong, and Singapore.
Final eligibility and rates will be shown at checkout.
Refused Packages
If a package is refused at delivery, the customer is responsible for all duties, taxes, and return shipping costs.
Return & Refund Policy
We accept returns within 14 days of delivery.
Return shipping costs are the customer’s responsibility.
Where to Return
• U.S. customers may return to our US designated address.
• International customers may return to either our U.S. address or our China facility.
Return Conditions
Items must be:
• Unworn
• Unwashed
• With original tags attached
For hygiene reasons, lingerie, underwear, and sealed products without protective labels cannot be returned.
Refunds
Refunds are issued within 5–10 business days after the returned item is received and inspected.
Exchange & Replacement Policy
No Exchanges
At this time, we do not offer direct exchanges.
If you need a different size or item, please kindly place a new order and return the original one for a refund.
Replacement
Items will only be replaced if they arrive defective or damaged.
Reporting an Issue
If your item arrives damaged or faulty, please contact us at: support@zynni.us
and include your order number along with clear photos of the issue.
This will help us resolve the matter for you as quickly as possible.
Important Notice: Official Website & Safety Reminder
To protect our customers from online scams, please note that the only official website for purchasing ZYNNI products is zynni.us.
Any other website claiming to represent or sell ZYNNI products is not authorized and may be fraudulent.
For your safety:
• Always confirm the URL is zynni.us before making a purchase.
• Avoid suspicious discount sites or unofficial links.
• If you have concerns about the authenticity of a website or message, please contact us at support@zynni.us.
Your security matters to us, and we appreciate your attention.
Thank you for shopping with ZYNNI.